Questions about an order?
- Orders may take 3-4 weeks to make/ship out. Once an order is sent out, I will send you an email with tracking details.
- I use third party fulfillment centers for some of my items. If your order contains multiple items, you may be getting separate shipments from the different fulfillment centers, it can take up to four weeks for an order to be fully complete.
- Please make sure your address is correct, including apartment number. I am not responsible for orders that are returned / lost due to incorrect or incomplete address details. If an order is returned, there will be a fee to reship it.
- If you've been sent tracking and your package has gone missing or hasn't been delivered, please check with your local post office or mail carrier, once it leaves the warehouse, I cannot track it. If a package is returned to me, I will send you an invoice to reship.
- I am not responsible for any fees incurred for international shipments held at customs (custom/duties fees) or for packages that are lost in the mail.
- Items are made to order, therefore all sales are final
- If you notice an error with your order, please notify me within 12 hours after purchasing as orders go into production quickly, once they enter production, details such as color, size or change of address cannot be altered.
- Be sure to inspect your item(s) when they arrive. If you have a problem with your delivered order, please notify me within 24 hours of delivery to resolve, after the 24 hour time frame, orders are considered complete.
-If you have any other questions regarding an order, that is not covered above, please email firstname.lastname@example.org with your name and order number.